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Frequently Asked Questions

Search the Knowledge Base of frequently asked questions and their answers, which you can access at any time. Before contacting Technical Support, we recommend you search our Knowledge Base for frequently asked questions – it includes information about topics such as:

How-to steps for common tasks
Problems installing the software or library content
Installation problems
Product registration issues
Problems generating 3D views
Error messages and Warning information in the program typically include a Check Knowledge Base button. If you encounter a message, click this button for information about the message.

Search the Knowledge Base

View list of all Knowledge Base Articles

Other Resources

Contact Support and Customer Service

Technical Support Eligibility

Priority support is available to customers using Home Designer 2024 and 2025.
Paid support is available for versions 2021–2023 on a per-incident basis for $125.
Versions 2020 and prior are no longer eligible for support.

Please note, this is not a design consultation. Topics covered by our support team are limited to installation issues and program errors. Software questions and how-to's should be directed to the training department, free training resources or the HomeTalk user community.

Before You Contact Support

When contacting Technical Support please have the following information ready:

Verify that you have the latest program updates
If you've encountered an error message, please make a note of its exact wording
Be able to describe in detail the exact steps to reproduce the problem
Please be at the computer where the problem occurred
Have your product key ready

Phone Support

Technical Support:	208-292-3375	M–F 7:00 AM to 4:00 PM Pacific
Sales / Customer Service:	208-292-3400	M–F 7:00 AM to 4:00 PM Pacific
More Company Contact Options			It is currently

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