Chief Architect offers a variety of support services for our customers. To make the most of our support follow the appropriate section below to find an answer.
Finding Answers:
Use these steps to find solutions on how to use the software.
- Check the online help files under Help>Contents and Index or use the contextual help by pressing the Help button.
- Search the index of the help manual. A comprehensive copy of the help manual is always included in PDF format on your computer. Simply select Help> View User’s Guide from the menu.
- Watch the online how-to tutorial videos.
- Search our Help Database and use the How do I... Solution Finder. These tools are constantly being refined to answer to may common questions that may or may not be answered in the resources above.
- Use the HomeTalk user forum. This is a free resource that is available 24 hours a day 7 days a week. Often you will find that you can also help others answer questions.
- The Home Designer products are very powerful, but there may be times when a task is not possible in the product you are using. You can refer to our product comparison matrix for additional detail. Also, we do produce a professional product line – Chief Architect – product information is available at www.chiefarchitect.com.
- If you have given the prior steps a try and still are not finding an answer then contact our Technical Support Department.
Solving Problems:
Use these steps to solve problems related to installing, error messages, or other situations where the program is clearly not running properly.
- Search the Help Database using keywords from the error message. Often the steps to resolve the issue are well known and are easily resolved.
- If you get errors in 3D views the most common reason for this is a defective video graphics driver. Our software uses all your available computer resources during renders and can, at times, expose weaknesses in your system. Contact your computer or video card manufacturer to obtain the latest video drivers for your system.
- Nearly all install problems can be resolved using this online article: Trouble Shooting Install problems.
- If you are still having trouble with your software during normal use or are getting an error message, contact our support department.