Troubleshooting Missing Toolbars

DESCRIPTION

The toolbars in my program have disappeared. How do I make the toolbars visible again?

CAUSE

There are a number of reasons why your toolbars might not be displaying:

• The display of toolbars is toggled off.
• The toolbars have been undocked and then closed.
• The program cannot find the file saving your currently active toolbar configuration.
  
  

If the program cannot find the current toolbar configuration file, you may also encounter one or more messages when you launch the program, exit out of it, or when attempting to reset your toolbars, including:

• "#272001053 - Cannot open custom toolbar configuration file to store the toolbar information."
• "#272001058 - Cannot open backup toolbar configuration file."
• "#272032496 - Error loading toolbar configuration: [NAME OF CONFIGURATION]"
• "#272032936 - Failed to load toolbar configuration file: [NAME OF CONFIGURATION]"
  
• "#272032139 - The toolbar file could not be saved. It may be read only."
• "#272029807 - No backup file exists. Toolbar will not be reset."
  
  

Since there are a number of possible causes, there are several different troubleshooting steps to try, including:

• Turning on the display of all toolbars
• Turning on the display of individual toolbars
  
• Resetting the toolbars to their original configuration
• Importing missing toolbar configurations
  
• Resetting the toolbars to the factory defaults

To turn on the display of all toolbars

1. From the menu, select View and verify that the Toolbars option has a check, either in the icon, or directly next to it, depending on the platform you're using.
   
   
   
   
   
2. If there is not a check, this option is not selected and should be turned on. To turn it on, simply click on it.
   
   
   
3. If the Toolbars are set to be displayed, but they still do not appear, proceed to the troubleshooting section on resetting the toolbars to their original configuration.
   
   

To turn on the display of individual toolbars

1. Right-click on a blank area to the right of the Help menu option to display a contextual menu.
   
   
   
   
   
2. Under Toolbars, click to select the toolbar that has been toggled off to turn it back on.
   
   
   
3. A check displays next to toolbars that are enabled.
   
   

   The toolbars that display in a given view depend on the view type. For example, the toolbars that are available in floor plan and 3D views are not available in Materials Lists.

   
   
4. If individual toolbars do not appear after toggling them on, proceed to the next troubleshooting section that applies to your product.
   
   

To reset the toolbars to the original configuration*

*Applies to Chief Architect Premier, Chief Architect Interiors, Home Designer Professional, and Home Designer Architectural.

1. Select Tools> Toolbars and Hotkeys> Customize Toolbars  from the menu.
   
   In Home Designer, navigate to Tools> Toolbars> Customize Toolbars  instead.
   
   
   
2. Click on the title bar of the Toolbar Customization dialog and drag it to move the dialog box to the center of the drawing area, away from where the toolbars are normally docked.
   
   
   
3. Access the Toolbar panel, then click the Reset Toolbars button located at the bottom.
   
   You may receive a warning dialog that states: "Warning #272029930 - If you restore the default toolbars, any custom toolbars that you created will be lost. If you would like to keep the current toolbars, choose Cancel." Click OK to proceed.
   
   
   
4. Without closing the Toolbar Customization dialog, you should be able to see whether or not your toolbars have been restored.
   
   If you now see the missing toolbars, click the Close button to close the dialog. If you don't see your toolbars, proceed to the next troubleshooting section that applies to your product.
   
   

To import missing toolbar configurations*

*Applies to Chief Architect Premier, Chief Architect Interiors, Home Designer Professional, and Home Designer Architectural.

1. Select Tools> Toolbars and Hotkeys> Customize Toolbars  from the menu.
   
   In Home Designer, navigate to Tools> Toolbars> Customize Toolbars  instead.
   
   
   
2. On the Configurations panel of the Toolbar Customization dialog that opens, you should see the following available configurations: Default, Space Planning*, Terrain**, and Extended Tool***.
   
   * The Space Planning configuration is only available in Chief Architect Premier, Chief Architect Interiors, and Home Designer Pro.
   ** The Terrain configuration is only available in Chief Architect Premier and Home Designer Pro.
   *** The Extended Tool configuration is only available in Chief Architect Premier.
   
   
   
   
   
3. If you are missing one of the toolbar configurations mentioned in Step 2, click the Import button.
   
   
   
4. The Toolbars folder associated with your program will appear. Select one of the missing Configuration.toolbar files mentioned in Step 2 and click Open.
   
   

   Do not select a toolbar.bak file during this step. If you're unable to tell the difference between them, right-click in a blank space and select View> Details from the contextual menu on Windows, or change the view type to List/Columns on macOS.
   

   
   
5. Repeat Steps 2-4 for any additional toolbar configurations that are missing.
   

In the event that the above options do not restore your toolbars, or the content mentioned above is missing, you may need to completely reset your toolbars to the factory defaults.

To reset the toolbars to the factory defaults

1. Select Edit> Preferences if you're on Windows PC or Chief Architect/Home Designer> Preferences if you're on a Mac to open the Preferences dialog.
   
   
   
2. Select the Reset Options panel on the left, then click on the Reset Toolbars button.
   
   
   
   
   
3. You will receive the following Warning dialog:
   
   
   
   
   
4. Click OK to close the message box and your toolbars will be restored to the default configuration.